Frequently asked questions

Choose a service, select your suburb and postcode, review the total and pay to confirm. You can track the booking from your account.

Yes. Choose the suburb and postcode where the service is needed when making the booking. Providers see jobs only in the areas and service categories they cover.

Your booking becomes available to eligible providers after payment is complete.

You pay the full price when booking. Prices are shown in AUD, include GST, and show the total before payment.

If you cancel at least 24 hours before the scheduled time, the refund is the full amount. Within 24 hours, the $9.95 service fee is retained and the rest is refunded.

Your private four-digit PIN is issued with the booking. Share it with your provider when they arrive; it must be entered before the job can start.

Providers register their business and ABN and require approval before taking jobs. If you have a concern, message the UPALAP team.