UPALAP · Australia
Privacy notice
This notice explains information used to operate the marketplace. It should be reviewed against actual business practices and the Privacy Act 1988 (Cth), including the Australian Privacy Principles, before publication.
Information we collect
Account name, email and optional phone; booking service, suburb, time, price and status; customer and provider messages, ratings and disputes; provider ABN, coverage, payout details and compliance documents; and completion photographs submitted for a dispute. Payments are processed through a payment provider; UPALAP stores payment status and transaction references rather than card details.
Why and with whom
We use this information to create accounts, arrange jobs, process payments and refunds, check provider eligibility, protect users, resolve disputes and meet legal obligations. Relevant booking details are shared with the assigned provider; staff can review messages, documents and disputes to operate the service. Payment and hosting providers process information needed to deliver the platform. We do not publish private booking PINs or provider bank details to other users.
Your choices and requests
You can review your account, bookings and messages in the app. To request access, correction or deletion where available, or raise a privacy complaint, contact us. Some records may need to be retained for financial, dispute or legal reasons. If you are unhappy with our response, you may contact the Office of the Australian Information Commissioner.
Security and overseas handling
We restrict access to account, booking and compliance information by role. Online hosting and payment services may process information outside Australia; exact locations and retention periods must be confirmed with those suppliers before this notice is treated as final. Avoid submitting unnecessary sensitive information or identifiable people in work photographs.