Community
Community guidelines
Be respectful
Treat everyone with courtesy. Discrimination, harassment, threats and abusive behaviour do not belong in our community.
Keep booking details accurate
Customers should provide the correct address, suburb, postcode, time and scope of work. Providers should accept only work they can safely and competently perform in their registered service areas.
Keep each other safe
Respect homes, property and personal boundaries. Do not share your private booking PIN until the provider arrives and you are ready for the job to begin. If you feel unsafe, leave the situation and contact local emergency services when needed.
Use the booking and payment process
Review the total before paying and keep booking and payment arrangements within UPALAP. Providers should not begin a job before the customer shares the PIN.
Raise concerns early
If something goes wrong, document the issue and contact the UPALAP team through Messages. Please avoid posting someone else's private information.
Need to report a concern? Contact us.